Residential Curbside Collection Service

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We are committed to offering a more convenient, accessible and sustainable Curbside Collection Service. Our Curbside Consultation campaign is about working with citizens to make positive change in that direction. 

Is the Town considering changes to the residential Curbside Collection Service?

Yes! We are working to improve Creston's Curbside Collection Service. In October and November 2020 we reached out to the community for support setting a positive new direction for the service. Through our Curbside Consultation Survey, we gained important insight into the community’s service level expectations and willingness to pay for enhanced service, as well as citizen goals, values and concerns when it comes to curbside collection.  

On November 24, 2020 the survey results were presented to Council along with a request from staff for direction from Council as to next steps. Based on the guidance from solid waste management experts, willing service providers, and the community, Council passed a motion directing staff, “to budget for the implementation of the Main Survey Scenario in the 2021 budget.” Learn more about what this means below. 

We are now in the process of budget deliberations for the service itself and ongoing community engagement. This will further inform Council’s decision-making. We hope to make announcements about our direction for the future of the service and opportunities for citizen engagement by the end of 2020. 

Why is the Town considering changes?

  • Direction from the community. Town Council and staff have listened thoughtfully to past public consultation, Curbside Consultation campaign results, and conversations with community members. We understand that improvements are wanted. We know that convenience, accessibility and affordability are key concerns. We also appreciate that protecting our natural resources and environment is always a priority.
  • New local organics facility. The Regional District of Central Kootenay plans to open a new Organics Composting Facility at the Creston Landfill site next Fall. The facility will divert waste from the landfill and produce high-quality compost.
  • Rising fees for tipping garbage. We pay by weight to dispose of the garbage we collect. The Town of Creston is preparing for these “tipping fees” to go up significantly in coming years. While we don't control the cost of tipping fees, collecting recyclables and kitchen scraps separately would reduce the amount of garbage collected. This should help to keep the cost of disposal down in the long run. 
  • Lifespan of the local landfill. The Creston Landfill site has a limited capacity. Making recycling and composting more accessible and convenient would reduce what we send to the landfill. This should help to extend its lifespan and save resources.
  • Making progress on local goals. Citizens, Council, and Town staff came together to create an award-winning Official Community Plan. It lays out goals for everything from neighbourhood vitality to greenhouse gas reductions. Enhancing our Curbside Collection Service will help us achieve our shared vision for our community.

Have changes to the service been decided on already?

No, although the findings of the Curbside Consultation Survey have informed Council’s thinking about how to best meet the community’s needs and expectations, there is more work ahead before a direction can be set. Council and staff are now in the midst of related budget deliberations. This stage of the process is about working through the fiscal implications of setting a new direction for our Curbside Collection Service. This includes understanding how a change in direction would impact the cost to users over time. We expect to have done enough of this kind of planning to set a direction for the service by the end of 2020. In 2021, we will work with the community to find ways to follow whatever direction is set.

Could changes to the service impact the cost of collection?

Potentially, yes. There is a connection between the level of service and the cost of that service. Right now, Council's main goal is to translate the community’s expectations for a convenient, accessible, sustainable and affordable service into a new approach. We have developed strategies to keep our solution as cost-effective as possible.

Phase 1 - Web Survey Thank you

Did community members participate in the Curbside Collection Survey?

We were very pleased with the level of citizen engagement in Phase 1 of our Curbside Consultation campaign. 828 eligible, complete survey responses were gathered between Monday, October 26 and Sunday, November 15, 2020. Responses were received as multiple pools of data. Our main point of reference is the statistically valid telephone survey pool (360 total). There is supporting data in the form of voluntary online responses (396 total) and other telephone responses (72 total).

What did the survey ask about?

Council was seeking to understand the community’s needs and expectations. The survey asked about experience and satisfaction with the current service. We described a new service scenario that has been recommended for Creston. We asked how well it would work for residents, and for feedback on the estimated cost. There were specific questions about yard waste and related service scenarios to consider. Comments and suggestions were welcomed.

What was the recommended enhanced service scenario that was presented in the survey (Main Survey Scenario)?

A "Recommended Enhanced Service Scenario" was presented to all respondents to support rating anticipated satisfaction and perceived value. 

  • Kitchen scraps collected weekly with outdoor cart and indoor “kitchen catcher” supplied by the Town
  • Unlimited amount of recycling collected every-other-week with “blue boxes” supplied by the Town
  • Garbage collected up to a limit of 1 container to a maximum weight of 50 pounds or 1 or 2 medium-sized garbage bags
  • Residents supply their own bags and containers. Extra “bag tags” can be bought
  • at Town Hall)
  • Seasonal yard waste collection staying as-is 
  • Estimated cost of $115-120 per household per year ($20-25 more per year or about $0.50 more per week compared with the current service)

Phase 1 - Survey Results v2

Are the survey results available to the public?

Yes, of course! We are happy to share the results of the survey process. See below for links to the full report and to a presentation that reviewed the key findings for Council. 

What are some key findings of the survey?

The survey suggests a very high level of satisfaction with the current Curbside Collection Service and its cost. Satisfaction with the existing service was found to be strongest among respondents aged 65+. Meanwhile, the value was rated most favourably by younger and voluntary respondents. 

The survey also suggests enthusiasm for enhancing the service and appetite for the recommended enhanced service scenario. Few respondents expressed that they would be opposed to the recommended enhanced service scenario. The survey also revealed that respondents found the estimated cost for that scenario to be a reasonable value; although, increased cost of service would be a concern for some.

Recycling collection was found to be a priority improvement for many community members and kitchen scrap collection is a priority improvement for some. Findings suggest that that there is likely a lack of familiarity with kitchen scrap collection service models relative to recycling collection, which may be impacting enthusiasm.

As far as potential reductions to the frequency and volume of garbage collection, few respondents predict that problem garbage will be a regular concern for them. However, garbage collection reductions would pose challenges for some and the Town would need to work proactively to support citizens in preparing for and adapting to any changes. 

When it comes to yard waste citizen needs and preferences are varied. The survey suggests that yard waste service enhancement warrants further engagement. 

Most respondents did not choose to express concerns about the potential for change; although the survey did reveal that the prospect of change is daunting for some, particularly those aged 65+. Voluntary respondents and those aged 18-44 are most supportive of change and most interested in ensuring an environmentally responsible service model.

Phase 1 gathered rich insight into citizen expectations, priorities, values, and concerns that could support thoughtful, targeted public engagement and education efforts going forward, should changes to the service model be made. 

Phase 1 - Phase 2 Preview

Was the survey part of a larger campaign to work with the community?

Yes! The survey was part of Phase 1 of 3 of community engagement. In Phase 1, we were focused on understanding your needs and expectations. That knowledge will help Council set a direction for future curbside options.

Phase 2 is anticipated to start in 2021. We will report back to the community and engage with residents to ensure that any changes are designed to be convenient and inclusive.

Phase 3 will start when we are ready to offer a new service. We will help households to prepare for and adapt to the changes. We will offer resources and supplies designed with input from the community.

For more information see the links below.

How can I stay updated?

  • This webpage will continue to be a good source of information. 
  • Subscribe for email or SMS updates from our Creston News Room. This is a great way to get regular updates from the Town. 
  • You can also follow us on Facebook and/or Instagram. We will be posting updates on the service.

Is it too late to offer input?

Of course not. Direction and support from residents and property owners guides our work and is always welcome. If you have thoughts to share about the future of household waste collection, please get in touch. Email us at curbside@creston.ca.

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