Town Utility Billing

Utility services for properties within the Town of Creston are billed annually from January 1 to December 31 of each year.

Invoices are sent out in early January and payment is due before December 31: A 3% discount early payment discount is offered, if payment is received by January 31. Please ensure that the Town has received payment by 4:30 p.m. on the due date.

Access Your Utility Account Here

Utility Account Information

Register and view your utility account information

To use the online Account Services you will need your ROLL/ACCOUNT NUMBER and ACCESS CODE which are printed on your bill or statement. You can also obtain your Access Code by calling the municipality at 250-428-2214.
You must "Login" before you can access your account information.
Upon successful registration and login, you will need to link your property tax and utility accounts in order to be given access to the Online Services applicable to your account.

How to Register

Please note: that Internet Explorer users may experience issues registering for Account Services. We recommend using the Google Chrome web browser for the best user experience.

Payment Options

Mail
In person at Town Hall
Through most financial institutions by telephone or internet banking
The Town of Creston is now accepting credit card payments using OptionPay - a third party payment processor. (additional fees will be charged by processor)

Visit Option Pay

Please note: Postmarks on mailed remittances are not accepted as date of payment. Please ensure that the Town has received payment by 4:30 p.m. on the due date.

Secondary Suites

The Town of Creston has a Water and Sewer Rates Bylaw with respect to secondary suites in residential homes to make the rates more fair and equitable. The Bylaw states that all secondary suites will be charged a fee equivalent to 50% of the single-family residential utility rate.

A secondary suite is defined as “a self-contained dwelling unit with its own kitchen and bathroom, which is separate from the principal dwelling in a house. It can be located either within the principal dwelling or in an accessory building on the same lot as the principal dwelling”.

Owners of Property with Secondary Suites

If your property contains a secondary suite that is NOT currently used as a separate residence and is not intended to be used as a separate residence for the current year, you must sign a waiver in order to only be charged the single family dwelling rate. This waiver must be signed each year as long as the suite is not being used as a separate residence. An inspection may be required to confirm the suite is not being used as a separate residence, before the billing charges will be adjusted.

View the Secondary Suite Waiver

If you have any questions or require a waiver in paper form, we will be able to assist you at Town Hall.

Secondary Suites

We ask that all secondary suite owners whose secondary suites are not included on their annual utility bill report this information to the Town of Creston at 250-428-2214 or info@creston.ca by January 31st to avoid potential fines.

Town Utility Billing

Secondary Suites

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