As Creston continues to grow, it’s important that residents have a foundational understanding of what services the Town provides, what they can expect for the taxes they pay, and how we check that those services are working well. This work builds on the Town’s commitment to being open, planning ahead, and making sure services are meeting the needs of the community.
The Town of Creston is introducing Levels of Service (LOS) and Key Performance Indicators (KPIs) across all municipal services. This initiative strengthens transparency, improves decision making, and ensures residents clearly understand what services the Town provides and what they can expect from them.
Levels of Service are what you can expect from the Town in key service areas such as roads, water, parks, fire services, and permitting. Each Level of Service includes:
What we do (e.g., maintain roads, provide drinking water)
How well we do it (quality expectations)
How quickly or how often we deliver the service
What resources are needed to deliver it
How we manage risks during unusual events like storms or emergencies
This approach brings consistency across services and aligns with best practices used in the Town’s asset management and strategic planning frameworks.
Key Performance Indicators (KPIs) are simple measures that track how we are performing. Examples may include:
Snow clearing completion times
Water system reliability
Park inspection cycles
Building permit processing timelines
KPIs help us:
Ensure services meet expectation
Identify areas for improvement
Report performance to Council and the public
Align resources with community needs
Municipalities that use KPIs experience improved accountability and risk management while strengthening trust with residents.
Throughout the year, the Town will begin publishing:
A Level of Service description for each major service
A public dashboard showing how services are performing
Clear explanations of service targets and constraints
Annual reporting on achievements and areas for improvement
Better clarity on what services you can expect
More transparent reporting on how the Town is performing
Enhanced decision making for Council and Administration
Improved alignment between community expectations, service delivery, and budgets
The Town of Creston’s Service Excellence Initiative will help ensure your municipal services are reliable, efficient, and aligned with Creston’s long-term goals by clearly showing what you can expect and how we are performing. To learn more about this new approach and to stay up to date as it rolls out across Town services, visit creston.ca for updates, reports, and upcoming information.
